Courtesy Cars, Excess & Claims at Myles Coachworks accident repair centre in Ayr

After an accident, most drivers have the same worries: “How will I get to work?” “Do I pay the excess?” “What happens next?” Knowing the basics can make the whole claims process less stressful.

Here at Myles Coachworks accident repair centre in Ayr Ayrshire we offer a range of car repair services and can offer professional advice on all things automotive.

A courtesy car is often available while your vehicle is being repaired, but the rules vary. Some policies include one automatically, while others only provide it if your car is in for an insured repair, or if you’ve chosen it as an add-on.

Excess is the amount you pay towards the claim. If the accident is your fault (or fault is unclear), you’ll usually pay your excess. In a non-fault claim, you may be able to recover it later depending on the circumstances. It’s worth keeping receipts and notes of what was agreed.

The claims process typically involves reporting the incident, confirming details, approving repairs, and then completing the work. If further damage is found after strip-down, the repairer will document it and request additional approval.

The best tip? Keep communication simple and organised. Save emails, note dates, and don’t be afraid to ask for explanations in plain English. A helpful bodyshop like Myles Coachworks accident repair centre in Ayr will guide you through the practical side — and focus on getting your car back safe and roadworthy as quickly as possible. If you have photos from the scene, they can speed up decisions later.

Contact our friendly team for all your car accident repair needs in Ayr and across Ayrshire.