Insurance Car Accident Repairs: The Customer Process Explained

Navigating car accident repairs through insurance can feel daunting, but understanding the process makes it straightforward. Here at Myles Coachworks accident repair centre in Ayr Ayrshire we offer a range of car repair services and can offer professional advice on all things automotive. 

Here’s what to expect, from initial contact to collecting your repaired vehicle.

Step 1: Initial Contact

After an accident, the first step is to inform your insurance provider. They’ll guide you through reporting the incident and may recommend an approved repair centre. If you choose Myles Coachworks, we’ll liaise directly with your insurer to streamline the process.

Step 2: Assessment and Authorisation

Once your vehicle arrives at our repair centre in Ayr Ayrshire, we perform a detailed assessment of the damage. This includes taking photographs, creating a repair job, and estimating costs. We then submit this information to your insurer for approval. In some cases, an insurance assessor may visit to review the claim before giving the go-ahead.

Step 3: Repairs Begin

Once authorised, our team of skilled technicians starts work. Using industry-approved methods, parts, and equipment, we ensure your vehicle is restored to its pre-accident condition. We keep you informed throughout, so you’re never left wondering about progress.

Step 4: Final Quality Check and Collection

After repairs are completed, your vehicle undergoes a thorough quality check to ensure all work meets industry and safety standards. Once we’re satisfied, we’ll contact you to arrange collection from our bodyshop in Ayr.

Peace of Mind

From start to finish, Myles Coachworks’s goal is to make the repair process as seamless as possible. By working with your insurer and focusing on quality, we ensure you get back on the road quickly and safely.